Are Your Meetings Effective? Measure Your Meeting “Net Promoter Score”
Do you run effective meetings? When was the last time someone left one of your meetings and told everyone, “that was a GREAT meeting. You’ve really got to come next time.” Do you have a good sense of what they are saying? Would they come if they had...
Speed Mentoring: Jump Starting Deeper Connections
Finding a great mentor is hard. A lot goes into making mentoring work, but above all it starts with finding a great connection. I spent today launching a new mentoring circle, with a bit of a twist. Instead of a pure skip-level experience, all of my direct reports...
Get Noticed: Start By Building a Strong N.E.S.T.
These are all phrases I’ve heard used in succession planning and other discussions over the years. The tragedy is that the folks being described in these conversations work extremely hard, have fantastic results, and are highly committed to the company. The...
Empowerment Run Amok: How One Bad Decision Leads To Another
You believe in servant leadership. Empowerment is your middle name. Results are strong. The team is happy. And then. Someone makes a really bad decision. The consequences are big. Your boss is not happy. How could YOU let that happen? Why weren’t YOU more...
Children’s Books on Leadership– Questions to Inspire Young Thinking
Which children’s books are the most helpful in teaching leadership to kids? I posed this question in my online leadership communities, as well as to parents, and a children’s librarian. The suggestions came pouring in. So many of us have fond memories of...
Plan Your Epitaph Day: Living and Leaving a Legacy
Apparently today is “Plan Your Epitaph” Day. So, although I don’t usually post on Fridays, I couldn’t resist a short one. We move so fast, working through the urgent. It’s a nice reminder to consider the legacy we are working to leave. In...
How To Differentiate Your Strategy Through Competence and Talent
Why would a customer choose you over a competitor? Many companies have trouble articulating that answer, says Steve Van Remortel, author of the new book Stop Selling Vanilla Ice Cream: The Scoop on Differentiating Your Company Through Strategy and Talent. After...
Want Great Customer Service? Call A Vampire
If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call...
