How To Differentiate Your Strategy Through Competence and Talent
Why would a customer choose you over a competitor? Many companies have trouble articulating that answer, says Steve Van Remortel, author of the new book Stop Selling Vanilla Ice Cream: The Scoop on Differentiating Your Company Through Strategy and Talent. After...
Want Great Customer Service? Call A Vampire
If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call...
Prepare Well:Eye of the Leadership Hurricane
As for so many on the East Coast, the last few days have been all about hurricanes, as we prepare for Hurricane Sandy. It’s fascinating to watch the varying approaches from neighbors and friends. I wonder, are we all working to prepare for the same storm? One...
The Debate Continues: 4 Reasons for More Transparency
I recently exposed my internal struggle with transparency in a post at Lead Change Group. Sometimes the best debates start in our own hearts. It turns out, that I am not alone in this personal wrestling match, as so many have shared in their tweets, scoops and...
Padawan Picnic: Let’s Grow Leadership in Kids
There are surprisingly few tools and discussion forums available on leadership for kids. I continue to get requests through my various social media forums. I am not an expert, but I see grown-ups showing up with gaps and blind spots that could have been nurtured...
Cheer in the Next Gear: How to Make Your Support Count
Each time a cyclist peddled past our corner at the Ironman triathlon , the woman sitting next to me on the curb would clang her large cowbell. No words. No sign of emotion. This went on for hours. It was almost a Pavlovian response. See bike, ring bell. She was...
Give The Guy a Brake: The Power to Stop
So you’ve got everything rolling on all cylinders. The right people, all on the proverbial right bus, all moving in the right direction. Excellent. You’re a motivational leader with a strong vision, inspiring the team toward unprecedented results. This...
The 3 Gifts: Grateful for Growing
They say “feedback is a gift,” but much of the time it does not feel that way. So, what was different this time? It was a cool, crisp night. The warmth of the make-shift spotlight was both frightening and friendly as I stood ready to give my final speech...
