Get More Done in Less Time: Learning From Crises
When are you most productive? If you are like most people I know the answer is easy, when you really need to be. Most of us have great examples of crises and other urgent situations, where folks pull together and get more done. And yet, at other times, lots of stuff...
The Secret to Effective Time Management: A Story to Win By
Time management techniques typically involve identifying priorities and scheduling well. There is also power in building in unscheduled time, leaving white space on the calendar for reflection and spontaneous magic. Adding some white space into your time management...
The Obvious Question: And How to Get It Right
In most organizations an important part of leading is being able to articulate and “sell” the great work of your team to other key stakeholders. Strong results and quality thinking in bad packaging can be overlooked. A great presentation can quickly go south, when the...
In Search of Joy: A Saturday Salutation
Most people have big and small joys in their life. Many are busting to share them. Could you find more ways to draw out the joy on your team? What would be the side effects of more joy at work? “To get the full value of joy, you must have someone to divide it...
How to Have a More Powerful Development Conversation
For a variety of reasons, many manager/employee relationships stay formal, cordial, and don’t realize their full potential. The conversation stays focused on the work at hand, and hopefully there is some discussion of strengths and development needs, along with...
Small Gestures of Trust Build Great Results
I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one...A Matter of Trust: Why I Trust You, Why I Don't
Developing real trust takes time. The people we lead come to us with history, memories, and experiences–they recall times of trust inspired and trust betrayed. When we are in a new gig, our teams watch even more closely. “Can I trust you?” “How...
Disclosure in Leadership? The Benefits and Risks of Showing Up Real
If you are like most leaders, you are concerned about your image and your brand. You want to show up strong, confident, and worthy of being followed. But what happens when you’re not feeling strong? What happens when life throws you curve balls to juggle on top...
