The True Story Of Thanksgiving
“That’s not my Thanksgiving story,” Sam confided as we watched the joyous reunions of families with kids returning from college. “I came home from college to find my room now had a crib with a new baby. My bed had been moved to the unfinished basement. The message was...12 Components Of Trusted Strategic Partnerships
“But how do you KNOW our BPO vendors will follow-through, if we don’t put it in the contract?” I looked at my COO assuredly, “because they told me they would.” “But what if they DON’T?, my boss continued. “If they...
Transferable Skills: Yes,You’re Qualified
You want to try something new, but it’s scary. Transferable skills sound great in theory, but when it’s a major career change, it’s hard to know. A Story of Transferable Skills Joseph Henley was a rock star customer service consultant on my team. As...
The Secret To Communicating With Executives
Without executive support your project will fail. You need funding, headcount, and time. Your team’s counting on you to manage up well. You’re looking for the secret sauce to convince your boss. Start by avoiding these 5 mistakes. 5 Big Mistakes When...Stack Ranking Performance Management Systems
You’re looking to drive performance. Have you ever considered how your performance management system is impacting your results? Here are a few thoughts to consider as you consider stack ranking the pros and cons of your performance management system. Stack...
Grateful For Gratitude: November Frontline Festival
In the spirit of Thanksgiving, November’s Frontline Festival is about forms of Gratitude. I am grateful for my amazing colleagues and subscribers for your contributions and comments. Please comment at the bottom of this post, as we celebrate our gratitude...
Inspiring Servant Leadership In Kids
Simon says, following the leader, being line leader at school, many of the messages we share about leadership are simple: “I’ll tell you what to do, and you do it.” And if we’re feeling particularly cranky, “because mommy (or daddy) says...You Know You’re A High-Maintenance Leader When…
She doesn’t think she’s high-maintenance. After all, she’s just trying to do her job. In the meantime, eyes roll, stories are shared, the team loses productive time catering to her needs. “You’re the worst kind; you’re high...
