The Amazing Side Effect of Make-It-Right Customer Service
I thought I was getting ahead of the blizzard, After all, the snow wasn’t supposed to start until Friday morning. But apparently I wasn’t the only one thinking Thursday morning was a good time to slip out to our local Trader Joes. Every register was open...
Frontline Festival: January 2016
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about Vision and Strategy. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month, we turn our focus to Building Productive...
6 Competencies Your Sales Team Must Master
Beyond the Basics: How to Level Up Your Sales Team Performance I’m going to trust you understand the basic competencies your sales team must master. And, if you’re like most sales leaders we work with, you’re still a bit frustrated. Because what...
Why Have We Stopped Talking About Diversity At Work?
I’ll never forget attending a leadership development program at a fancy hotel in the early 1990s. The main topic was diversity. John, my well-dressed, articulate, black peer, came back from the coffee break with tears in his eyes, saying he was standing outside...
The Biggest Reason Employees Stop Caring
It’s a Tragedy When Employees Stop Caring: Try These 5 Techniques for Better Employee Engagement When I was in my sales and customer service executive roles, whenever I needed a pick-me-up, I would go talk to the new hire classes. They’re fired up, full of...A Deeper Dive into Developing Your People
When I ask managers where they regret not spending enough time, unequivocally, the number one answer is “Not spending enough time developing my people.” There never seems to be enough time, or resources, or support from above, or fill in your favorite...
How to Help Your Children Grow as Leaders
Leadership development is not just for grown-ups. If you’ve been with me for a while you know how passionate I am about this. Most of us take a deliberate approach to developing other skills in our kids early on: we teach them to swim, to ride a bike, to read,...
8 Ways to Refresh Your Career in the New Year
If you’re like me, at this point, the holiday hoopla already feels like a distant memory; you’re invigorated by the possibilities for the year ahead; and perhaps just a bit overwhelmed by the the stretch-goals in front of you. You’re neck-deep in...
