3 Character Traits That Make You a Better Leader
A guest post from Greg Marcus. Being a better person is easy in theory – do less of the negative stuff, and more of the positive stuff. The same holds true for leadership. The problem comes in when we either don’t know what we should do, or we do know but can’t help...
Does Your Customer Feel Like a Commodity?
Once your product becomes a commodity, you’re hosed. Even your once loyal customers start looking around for where they can get your offering cheaper, faster, or with less hassle. Most companies get this and take deliberate steps to differentiate their products....
Frontline Festival: Leaders Share about Having Fun
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is all about having fun. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all about giving thanks....
7 Things Your High-Performing Employees Long To Hear You Say
These are all real statements I’ve heard in the last few weeks: “Oh we don’t worry about observing our high-performing call center reps. We just focus on the ones who are struggling.” “John doesn’t really need a training and...
How to Encourage and Retain High Performing Employees
Want To Retain High-Performing Employees? Tell Them When you have limited time for employee development, it’s tempting to focus on the employees who need it the most– employees who need training or who are struggling to feel included on the team. After...
The Performance Potential Matrix Demystified
Why You’re in the Wrong Box of the Performance Potential Matrix You know your boss is headed into the talent review meeting. You’ve updated your resume, had the heart-to-heart, and said your prayers. And then… the response, “It went fine…...
Teachable Moments: Learning to Win Well the Hard Way
When I told “John” what I did for a living, he chuckled. “Oh, I learned how to be a good leader the hard way.” Don’t we all. It’s often our most klutsy moves that teach us how to Win Well. John’s Story Here is...
How to Win Well, When Winning Feels Impossible
When Work Feels Impossible, Focus on the WELL part of Winning Well Last week I was doing a Winning Well Leadership Training Program with the United Nations, when one of the participants, “Pete,” looked at me sincerely and said, “I hear you, and all...
