How To Accelerate Team Development When Time is Limited
Sometimes you don’t have all the time you need to accelerate team development. Here’s how to speed up the process and still focus on results and relationships. Here are five ways to accelerate team development when time is limited. 5 MBA Students and a...
Effective Delegation: An Easy to Use Tool
When you’re overwhelmed, stressed, and busy, you know the natural answer is to delegate more. But there’s a risk. When you’re moving fast it’s easy to get sloppy or overbearing in your delegation: (see 3 delegation mistakes you don’t have...
5 Things to Do When Your Team is Downsized
Your team is downsized. Now what? First let me say, I’m so sorry. I know how difficult this is to cope with as a leader. In fact, there was one dark point of my career that I received that dreaded call every quarter for two years. By the end of that run, I had...
Why NPS (Net Promoter Score) is Never Enough
The call center had ventured into this unknown territory organically. Their leadership knew their processes needed rigor, so they called me in to take a look and help them create a scalable model. My basic question, “How do you measure performance?” was...
