12 Turnaround Tactics
Turnaround situations offer a great opportunity to lead. I had one mentor whose tongue in cheek advice was, when considering taking a new job “always look for the one where the guy before you was an idiot.” I get most excited when the situation is a big...
The Secret To Increased Productivity: 3 Steps to Improved Performance
Do you hope for increased productivity? The solution may be closer than you think. A guest post from Karin Rigas, Greve, Denmark Karin Moeller Rigas has worked as a Sales Manager, Executive Coach, and Management Consultant within Retail Banking for more than 25 years....
Are Your Meetings Effective? Measure Your Meeting “Net Promoter Score”
Do you run effective meetings? When was the last time someone left one of your meetings and told everyone, “that was a GREAT meeting. You’ve really got to come next time.” Do you have a good sense of what they are saying? Would they come if they had...
Want Great Customer Service? Call A Vampire
If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call...
