How To Melt A Grinch’s Heart
This time of year we may call them “the grinch,” but you know the type. “Disgruntled,” “negative,” the ones of you label in the “quit and stay” category. I’ve been to many a meeting and several change workshops...
Face Time or Face Time?
“We live in a world that is connected 24X7, but loneliness is at an all time high. We are trying to find our way” Elizabeth Lindsey, Explorer and Way Finder, see her 2012 TEDxWomen talk I walked into his office with a long list of updates to cover. We...
12 Turnaround Tactics
Turnaround situations offer a great opportunity to lead. I had one mentor whose tongue in cheek advice was, when considering taking a new job “always look for the one where the guy before you was an idiot.” I get most excited when the situation is a big...
Want Great Customer Service? Call A Vampire
If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call...
