When Work Is Play
Work should be fun, but should it include play? Pause here. What were your first reactions when you read those words?Perhaps some of these thoughts are running through your mind: “Work is not fun, that’s why they call it work” “Play is not good...
The Trouble With Servant Leaders
“I’ve failed.” Mark’s voice shook as we met to discuss next steps for Lisa, his troubled employee. He’d tried everything to help Lisa succeed. She’d get better for a while, but then her old habits would surface. Lisa was impacting...What Great Customer Service Looks Like
What does great customer service look like? Best Superbowl Advertisement in Real Life It was the best Superbowl advertisement ever: It was Superbowl Sunday just before kickoff. It was the first appointment the Apple Genius Bar had available, my hard drive had crashed,...
Intimidation at Work: Why Fear is so Contagious (and Video)
Beware of Trickle-Down Intimidation One intimidating leader leads to another. Intimidation is contagious. If you want to crush fear and distrust, be careful what you do and say, even behind closed doors. Even to the people who you think can “handle it.” ...
