7 Ways to Create a Listening Culture
If you could wave a magic wand and suddenly make every employee in your organization proficient in one behavior what would that be? Critical thinking? Customer-orientation? Sales? What about listening? What if you had a listening culture where everyone truly stopped...
Why Job Descriptions are a Dying Art
A client called. “Karin, I’m going to send you the job description for the new role we designed, but ignore all the HR mumbo jumbo. Just concentrate on the competencies and see if they seem right to you based on the strategy we’ve been working...
How To Get Their Attention
I’ve written 640 blog posts and never had a response like I received from last Monday’s post, What Happens When We Really Listen. Notice I didn’t say “reaction,” I’m not counting up social shares or page views, I’m talking...
What Happens When We Really Listen: Why Listening Matters
What happens when you really listen? When’s the last time you really listened to someone you cared about? How about to a colleague or customer? When’s the last time someone really listened to you? What Happens When We Really Listen Have you ever noticed...
