What To Do When The Customer is Wrong
The only problem with the concept, “The customer is always right,” is that sometimes they’re wrong. If you’ve been in any kind of customer-facing position, I know you’re with me. Sure, there are many, many circumstances where the only...
When to Break the Rules
I’m sitting next to Rick, a retired railroad engineer, on a delayed Southwest flight from Tampa to Baltimore. It’s been a LONG week of serial cancelled flights, and other travel frustrations. I’m wearing the same suit I wore in Detroit on Tuesday because I never did...
Frontline Festival: Leaders share about favorite apps, technology, and productivity hacks
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival gives tips about favorite tools and technology. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all...
One Common Interviewing Mistake That Will Cost You the Job
Have you ever made this interviewing mistake? One Common Interviewing Mistake My phone rang. Colin was exasperated. “Karin, I thought I NAILED the interview. The owner seemed pleased with all my answers, and I had great stories for all his...
