7 Things Your High-Performing Employees Long To Hear You Say
These are all real statements I’ve heard in the last few weeks: “Oh we don’t worry about observing our high-performing call center reps. We just focus on the ones who are struggling.” “John doesn’t really need a training and...
How to Encourage and Retain High Performing Employees
Want To Retain High-Performing Employees? Tell Them When you have limited time for employee development, it’s tempting to focus on the employees who need it the most– employees who need training or who are struggling to feel included on the team. After...
The Performance Potential Matrix Demystified
Why You’re in the Wrong Box of the Performance Potential Matrix You know your boss is headed into the talent review meeting. You’ve updated your resume, had the heart-to-heart, and said your prayers. And then… the response, “It went fine…...
Teachable Moments: Learning to Win Well the Hard Way
When I told “John” what I did for a living, he chuckled. “Oh, I learned how to be a good leader the hard way.” Don’t we all. It’s often our most klutsy moves that teach us how to Win Well. John’s Story Here is...
