Managing Up With Grace (How to Give Your Boss Better Feedback With Video)
How To Get Better at Managing Up (Even With the Tough Feedback) Karin, I want to get better at managing up. But it’s hard. And, I’m scared. How do I do this well? #AskingForAFriend Your boss is an imperfect human, doing the best they can. Just like you....
Authentic Leadership: 5 Big Mistakes that Can Derail Your Influence
Impactful authentic leadership requires careful judgment and context. Authentic leadership matters even more during times of stress, uncertainty, and change. Of course, you want your team to be real with you. You can’t help them if you don’t know...
My Team Doesn’t Like Me, What Should I Do? (With Video)
3 Ways to Build Deeper Influence and Connection Of course, you know that leadership is not who likes you. But it sucks to go to work every day when you know your team would rather be working for someone else. Plus, if your team doesn’t like you, you’re...
How Do You Create Customer Loyalty? (Video with Shep Hyken)
Your Most Important Customer Loyalty Metric: Do Your Customers Come Back? In this week’s Asking for a Friend, I talk with Shep Hyken, author of I’ll Be Back, discusses how to build customer loyalty and getting customers to come back again and again. The...
