Confidential Information – What to Say When You Can’t Say Anything
Handle confidential information with candor and care to build trust It can feel like a trap. Someone asks you a direct question about confidential information. Maybe it’s a personnel matter. A sensitive business negotiation or a product launch. In all these scenarios,...
Creative Teams: 12 Habits That Foster Curiosity and Collaboration
Creative teams stay open to what’s possible and explore alternative perspectives. One of the fastest ways to get to the root cause of a workplace conflict is to show up genuinely curious about the other person’s perspective. Your sincere curiosity helps...
Help Your Team Do More: Stop (over)Talking and Start Doing
To do more, clarify who owns the decision and know when it’s time to move Is your team full of good intentions and meaningful conversations that don’t translate into action and results? Do discussions regularly bog down in analysis paralysis? Or do you have choke...
Beyond the Drama: How to De-Escalate an Emotional Conversation at Work
What to Say Next to Destress an Emotional Conversation at Work When people are fired up, angry, and defensive, it’s tough to have a productive conversation. One reason it’s so tricky to de-escalate an emotional conversation is that when these emotions kick in,...
