Managers often have to fire people, but there is a huge difference between managers who do it well and those who make it a terrible, humiliating experience. Firing someone is one of the most difficult things most managers will ever do. Even so, removing a person from your team is an important part of winning. Removing poor performers tells your contributing people that you value their time and effort. When you remove troublesome individuals you help everyone become more productive–especially you. A troublesome poor performer can soak up to 80 percent of your time when you don’t take proper care of the situation.
What Inspired This Post
We had an overwhelming response to David’s recent post, Employee to Valuable to Fire? 6 Leadership Strategies. It takes courage to establish clear standards of behavior and hold even your “high performers” accountable for destructive behaviors.
This has inspired several of you to ask us an important follow-up question, “So, what if I have to fire someone, who’s a really nice guy, but is not the right fit and is really struggling? I’ve trained. I’ve coached. I’ve found a mentor. I just don’t think they can get there from here… can I fire them and still be a Winning Well manager?”
As we share in Winning Well.
Now you might think Winning Well managers have everyone focused on the right behaviors, hold them accountable, and inspire greatness, so there would be no need to fire anyone. Sadly, even the strongest managers find themselves in situations where the best solution for all parties is to part ways. Winning Well managers know how to fire someone with grace and dignity
So yes, if you’re going to win, there will come a time where you need to fire people. How you do it determines if you win well. This trips up many managers.
As we were in the early stages of writing together, we were surprised at how similar our experiences were when it came to letting someone go. Both of us had numerous examples of people for whom we had done everything we possibly could, finally had to have the tough conversation to let them go, and then they sent us a friendly Facebook request and we’re still in touch.
They don’t all go that way of course. And it’s important to understand the gravity of the situation. We totally agree with a client who shared, “If you ever reach a place where you can affect a person’s livelihood and family without a second thought, then it’s time for you to resign.”
A Mindset Shift
One fundamental mindset to embrace before you can help your people achieve results together is not everyone is meant to be part of every group, team, or organization.
On the surface, this may seem self-evident, and yet you’ve probably been part of an organization or team that suffered because those with the responsibility to ensure fit and mission alignment did not do their job. At the heart of terminating employees with grace and dignity is the understanding that the human being in front of you has strengths and value–strengths and value that just don’t work in this current position.
If you need to fire someone, it doesn’t really matter if she did something wrong or simply isn’t an ideal fit. We’re talking about a mindset you bring to the process: This isn’t personal, and not everyone is meant to be part of every team.
One of the most important pieces of the termination decision is the awareness that when you help someone move on, you serve that person too. This is a vital part of knowing how to say good-bye: realizing that you don’t do an employee any favors by tolerating poor performance, mission alignment, or abuse of co-workers.
How Do I Fire Someone and Still Win Well?
Every situation is different of course. And please involve your HR manager to do this well. On top of that, we offer this perspective.
First, do your homework. When you prepare properly, you make it less likely you’ll run into problems with termination decisions. That’s why we stress the importance of clear expectation. If you get frustrated with an employee’s performance, but your expectations weren’t clear, that’s your fault, not hers. Be diligent with clear expectations know your company’s policies and procedures, and go through the right processes to help the person perform or prepare for the termination.
Now let’s assume you’ve done all the work leading up to the termination decision. You’ve clarified expectations, provided necessary training, given appropriate second chances, and still it did not work out. And now your stuck with “How?”
Human Resources professionals will rightly tell you to keep the conversation short, clear and direct. Generally, in the presence of a witness, you will tell the employee what is happening, have her pack, and escort her off-site. Don’t apologize. Be aware of security issues; we’ve both conducted termination where we had extra security planted around the corner if things got “crazy” with an employee who became abusive or threatening.
When You Want to Say More
When your heart calls for more than a simple, straightforward response keep in mind:
- It’s not about you.
It can be tempting to express your own difficulty or emotional anguish about letting someone go. Don’t. A simple, neutrally-worded statement along the lines of “These conversations are not easy” is adequate. - He’s not performing, but he’s not bad.
Be clear about the behaviors that are a reason for the termination. Referencing the behaviors, not the person. - She has a future and could use some hope.
Help her to fail forward. When terminating someone for something stupid he/she did (like an ethics violation) you could share your experiences of others who have bounced back “You don’t have to let this define you. I’ve seen many people who have bounced back and had vibrant careers.” - Allow space for questions.
It’s compassionate to say something like, “I know this can be a lot to take in. Do you have any questions about the process or what happens next?” - You can say goodbye.
We’ve never regretted taking a moment to connect and say goodbye. If you were close, it’s okay to say something personal if it feels right.
Compassionate leaders stay compassionate. Stay firm, don’t back-pedal. But it’s okay to say, “Good-bye,” and, “You can survive this.”
I had this experience for the first time a couple weeks ago. Glad to see this confirmation. Thanks.
Thanks so much for sharing. Glad to hear you are working to Win Well.
I take exception to the notion that firing someone “isn’t personal.” If you’ve ever been fired – even if the reason is that your job has been eliminated due to financial mismanagement by those at the head of the company, i.e, you have done nothing wrong and have been a good employee – you know very well that it is personal. Very personal !
Les, Thanks so much for sharing. I think we very much agree… and that’s why we’re focused here on maintaining a human connection. The advice in this particular article is not about layoffs, we are focused here on when you are firing for cause. In either scenario it’s very important to work to maintain dignity.
I’ve had a few circumstances in my career that were devastating when I had to fire someone who was very close to me for misconduct (in one case due to an alcohol-related incident and another for sexual misconduct). I cared very deeply about both of them and they were long-tenured, high performers. Helping them to fail forward was really important for all of us. By not personal, I mean that we had to stay focused on their behavior, not about how hard it was to do this.
One type of arrangement that I did on a couple of occasion with people that were a bad fit but not bad workers was to tell them we would let them go, they should start looking for another opportunity and I would support them in this as I would look for a replacement on our side. The key is communication and professionalism from all. At the end of the day, everyone was happy; I was not down one crucial resource while recruiting, they were not on the street (always easier to find a job when you have one) and we still speak today. A win all around. I did this with the support of my managers but never HR (they were opposed). I even hired one of them back in another job years later when I knew his talent and skills would be the right fit and he did a wonderful job.
Great example Louis – sounds like it worked out very well!