Ready for some brilliant approaches to human-centered communication? In this episode, David talks with Lizabeth Wesely-Casella, founder and CEO of L-12 Services; a Washington DC firm focused on internal communications, organizational development, and human-centered leadership. Lizabeth shares her insights on how you can improve workflow, processes, and culture by leveraging communication and the institutional knowledge of existing team members.
Sourcing the solutions to companies’ problems from the institutional knowledge of their high functioning teams
A huge and common communication breakdown: people doing the jobs don’t understand why leadership wants things done a certain way, and leadership does not understand why the teams couldn’t perform in the way that they wanted.
Your best leadership solution is human-centered communication. Steps that we would use to get to an ideal future state, and elevate the people with the institutional knowledge.
How to help leaders clarify their processes, cut the chaos, and address human-centered communication challenges.
As leaders, what do we do with all and what are you seeing that’s working?
Creating a human-centered environment that helps people bring the best of themselves forward and builds confidence
The most important piece that can assure success is listening skills. These are deficient in a lot of us, regardless of education or level of executive and leadership experience.
A three-step approach to ease into human-centered communication and listening.
Setting the expectation, holding people accountable while listening to what makes it challenging for them, and helping equip them with those same skills.
Next year’s interview topic that will spike innovation, develop better processes, and help your teams not only retain but attract high-caliber talent.