Ready for some brilliant approaches to human-centered communication? In this episode, David talks with Lizabeth Wesely-Casella, founder and CEO of L-12 Services; a Washington DC firm focused on internal communications, organizational development, and human-centered leadership. Lizabeth shares her insights on how you can improve workflow, processes, and culture by leveraging communication and the institutional knowledge of existing team members.
Human-Centered Communication
06:18
Sourcing the solutions to companies’ problems from the institutional knowledge of their high functioning teams
07:04
A huge and common communication breakdown: people doing the jobs don’t understand why leadership wants things done a certain way, and leadership does not understand why the teams couldn’t perform in the way that they wanted.
08:53
Your best leadership solution is human-centered communication. Steps that we would use to get to an ideal future state, and elevate the people with the institutional knowledge.
11:40
How to help leaders clarify their processes, cut the chaos, and address human-centered communication challenges.
17:12
As leaders, what do we do with all and what are you seeing that’s working?
23:23
Creating a human-centered environment that helps people bring the best of themselves forward and builds confidence
37:52
The most important piece that can assure success is listening skills. These are deficient in a lot of us, regardless of education or level of executive and leadership experience.
40:42
A three-step approach to ease into human-centered communication and listening.
44:35
Setting the expectation, holding people accountable while listening to what makes it challenging for them, and helping equip them with those same skills.
49:35
Next year’s interview topic that will spike innovation, develop better processes, and help your teams not only retain but attract high-caliber talent.
Connect with Lizabeth
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