Trust is tricky. It sure looks easy on paper (or a blog post.) But get out in real life, and what seems obvious and easy, suddenly becomes more difficult than securing funding for a corporate hover-craft. The sooner we talk about trust, why it works, and how it breaks down the better. That’s why I always start any emerging leader program by talking about trust.
I’m preparing now for a new emerging leader program for one of my clients. Our first session is called: Trust Matters: Behaviors and Techniques that Foster Trust and Connection.
As part of the workshop, we’ll focus on these 7 fundamentals and have dialogue about why it’s so hard to pull off, and what to do to increase your chances of success.
7 Fundamentals For Building Real Trust with Your Team
- Trust Yourself
“Trust yourself. Create the kind of self that you will be happy to live with all your life. Make the most of yourself by fanning the tiny, inner sparks of possibility into flames of achievement.” -Golda Meir Your team looks to you for clues about whether to trust you. Genuine confidence goes a long way in building trust.
- Have a Solid Plan
“Those who trust by chance must abide by the results of chance.” -Calvin Coolidge
Everyone feels safer when they know where they’re headed and what to expect. You can’t control everything, but the more solid your plan, the more apt your team will be to trust that you know what you’re doing.
- Ask Great Questions
“The wise man doesn’t give the right answers, he asks the right questions.” -Claude Levi Strauss
The best way to convince your team you know what you’re doing and are paying attention is to ask great questions. Be genuinely interested in what they are doing and why.
- Always Tell the Truth
“Whoever is careless with the truth in small matters cannot be trusted in important matters.” -Albert Einstein
It’s so tempting to spin what’s going on to make it more palatable. But at some point, your team will taste the truth and your credibility will suffer. Of course, you can’t share everything. Sometimes the truth is that plans are still under development and it would be pre-mature to share. Your team will respect that far more than a half-baked, fabricated story.
- Give Them Some Space
“Few things can help an individual more than to place responsibility on him–and to let him know that you trust him.” –Booker T. Washington
No one likes to be micro-managed, but then again too much space can lead to unclear expectations. Invest in an ongoing dialogue about what level of over-sight and support will achieve the best results.
- Admit When You’re Wrong
“Better to trust the man who is frequently in error than the one who is never in doubt.”- Eric Sevareid
Chances are when you screw up, your team already knows. Admitting your mistakes goes a long way in building trust and enhancing your credibility.
- Be Consistent
“Trust is built with consistency.” –Lincoln Chafee
In a turbulent world, people long for as much consistency as possible. Knowing that “If I do x, I get y,” goes a long way in building trust. Sure, circumstances vary. When you’re purposefully inconsistent be sure to explain why.
Building trust takes time and real effort. None of us nail all these all of the time. It’s worth an honest assessment of where you stand and to make a deliberate investment in improving the trust with your team.
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