Karin’s Leadership Articles

“Patience is the support of weakness; impatience the ruin of strength”
~ Charles Caleb Colto

“Karin, we should be able to have this project done by the end of the year.” I listened impatiently as the team broke down the timeline, contingencies, and tasks. They were the experts, and the project involved heavy IT lift–never fun. I also knew they could do more.

My next words made us all cringe, “We just don’t have until the end of the year. What’s possible by October?” It turns out, quite a lot. They’ll nail it.

Impatience is seldom on the short list of leadership competencies. People don’t hire coaches to help them become more impatient. Patience is a virtue. Impatience gets more done. It’s my daily wrestling match.

Push Possibility, Inspire People

Impatience as a leadership virtue

Great leaders are impatient with…

  • possibility
  • the status quo
  • problems
  • stagnating results
  • naysayers
  • delays
  • time wasters
  • games
  • gossip
  • ?

4 Ways to Inspire Through Impatience

  1. Don’t be a jerk – Impatience only works combined with other important characteristics (e.g trust, humility, relationships). Understand the consequences of the pressure. Are you driving the team to extreme hours, or sloppy short-cuts? Roll up your sleeves and serve.
  2. Be patient when needed – Use impatience sparingly on what matters most. Inspire passionate urgency toward your vision. Cut some slack on the small stuff. Prioritize and back off other tasks as needed to make way for the sprint.
  3. Explain why – Urgency without explanation frustrates. Ensure the team understands how the urgency links to the bigger picture.
  4. Go slow to go fast – Take the time up front to think things through. Come out of the gate slow and involve the right players. Ask provocative questions.

Sure patience is a virtue; done well, so is impatience. Your thoughts?

Karin Hurt

Karin Hurt helps human-centered leaders resolve workplace ambiguity and chaos, so that they can drive innovation, productivity and revenue without burning out employees. She’s the founder and CEO of Let’s Grow Leaders, an international leadership development and training firm known for practical tools and leadership development programs that stick. She’s the award-winning author of four books including Courageous Cultures: How to Build Teams of Micro-Innovators, Problem Solvers, and Customer Advocates and Winning Well: A Manager’s Guide to Getting Results-Without Losing Your Soul and a hosts the popular Asking For a Friend Vlog on LinkedIn. A former Verizon Wireless executive, Karin was named to Inc. Magazine’s list of great leadership speakers. Karin and her husband and business partner, David Dye, are committed to their philanthropic initiative, Winning Wells – building clean water wells for the people of Cambodia.

24 Comments

  1. Seema Joshi

    Great post! Too much patience, or using patience as the cover for inaction is not uncommon. On some occasions, I have seen people try to use impatience. But they often forget point (3) and (4) you’ve mentioned which make it like riding rough-shod and ineffective, defeating the purpose! Developing a sense of urgency for high priority things and where there is an opportunity to be capitalized on, I think make great candidates to bring in some impatience!

    Seema Joshi

    Reply
    • letsgrowleaders

      Seema, So wonderful to have you join the LGL discussion. What a beautiful way you have of articulating the importance of the right kind of urgency.

      Reply
  2. Dave Bratcher

    This is fantastic! Nothing is more frustrating than built in extra time to make sure the deadline is met. Thanks for sharing the vaalue found in being impatient!

    Reply
    • letsgrowleaders

      Dave, yup, we call that “sandbagging.” Thanks as always for enhancing the conversation.

      Reply
  3. Dan Rockwell

    Thanks for the shout out Karin.

    Love the question, “What’s possible by October.”

    Reply
  4. Veronica Smith

    This post is timely for me. I have been mulling over, as a small business owner, how my impatience can serve me and my business better. The 4 points you provide on framing how to do that are useful. Thank you!

    Reply
    • letsgrowleaders

      Veronica, I’m so glad. Thanks for joining the LGL conversation.

      Reply
  5. Christy

    Wow! I have just practiced this in my school for a student that needed accelerated in Math and the high school and local math coordinator were putting up roadblocks. I would not allow their patience to derail what was best for the student and we were victorious! The points are excellent!

    Reply
    • letsgrowleaders

      Christy, What a great story. Sometimes a little impatience propels us forward. Thank you for your comment.

      Reply
  6. Philip Oude-Vrielink

    I think that the healthy expression of any character trait is a virtue.

    Reply
  7. sue bock

    Karin

    Being a jerk is the fastest way to decreased productivity. Asking what’s possible and shortening the timeline in your example was brilliant. You threw down the gauntlet. A challenge can go a long way. Then look at the 2 months as contingency and tweak anything you need to.

    Sue Bock
    http://couragetoadventure.com/blog

    Reply
    • letsgrowleaders

      Ann, Loved your thoughts on the two sides (sisters) of impatience. Thanks for sharing your post. I hope you will return and continuing to expand the LGL conversation.

      Reply
  8. Robert Evans

    Great post Karin. I look forward to reading more of your leadership insights.

    Reply
    • letsgrowleaders

      Robert, thank you so much! I look forward to having you in the LGL community.

      Reply
  9. Jack Kelly

    As the owner of a small contracting company, I am on contract for most of my work. With in those contracts I have to complete projects within a given period of time. I explain to my crew and sub-contractors what the ultimate goal is and when it has to be completed. To accomplish this I set smaller daily and weekly goals for my superintendent. Every one knows that there is no room for error, so a sense of urgency is created. By doing this I have created an environment that has attainable goals without seeming to be impatient. My impatience will come out when we are not meeting those goals and WE then re-route our apporach. I like your points 3 and 4. Thank you.

    Reply
    • letsgrowleaders

      Jack, That’s a great approach. Thanks for sharing.

      Reply
  10. Terri Klass

    I am impatient by nature, Karin, but always willing to slow down if need be. I agree that there is a dance between being impatient to move things along and being patient to make sure mistakes aren’t made and the deliverable isn’t compromised.

    I try to listen carefully and get my facts straight before becoming too impatient. But sometimes, leaders need to guide by picking up the pace and clarifying the urgency and focus.

    Thanks for giving us the green light to charge ahead!

    Reply
    • letsgrowleaders

      Terri, Thanks so much. Great point about listening carefully and getting the facts straight..first.

      Reply
  11. Farhan Hafesjee

    Impatience with a positive connotation is a virtue of high achievers – surely ! However , if the system slows you down , doesnt allow you to keep/ maintain your pace , and sees through your aggression and deliberately work towards frustrating your ideas and not allow you to progress , because they cannot keep pace with your speed , what does one do is the question ….

    Reply
    • letsgrowleaders

      Farhan, Hmmmm… great question…. running too far ahead doesn’t work, it’s a constant balance of checking in to ensure people are with you.

      Reply
  12. Derek Molloy

    Brilliant article and well articulated Karin.

    Typically I am impatient with those who don’t deliver on expectations. Yet, I have found that the core cause of undelivered expectations, almost always is due to a lack of Clarification of the expectation itself.

    Hense, Like and trust is key here! when we are sharing our vision utilizing our high definition verbal paint brush, then asking the team what do they see and understand the expectation to be.

    Cheers!

    Reply

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