Leadership Blog


How to Nail Your Next Interview–Honing Your Story

Even if you’re the right candidate for the right job, if you don’t have your story together, the job’s going to the other guy. In fact, I’ve sat through too many panel interviews over the years with my heart breaking because I […]

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5 Top Leadership Articles for the Week of October 9, 2017

Each week I read leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. Click on the title of the article to read the full text. I have […]

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10 Questions Managers Should Ask When Their Team Won’t Listen

One of the most challenging management experiences you’ll encounter is when it feels like your team won’t listen. You share your vision of the future, what the team’s capable of achieving…and are met with shrugs and silent stares. You share a new […]

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Five Ways Managers Screw Up MBWA

No matter what level leader you are, if you want to really make an impact on your team, get out of your office. Walk around. Connect with the human beings you’re supporting, and their customers. Listen to them. Act on what you […]

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Three Ways to Stop Your NPS Program From Destroying Your Customer Experience

I love NPS programs (Net Promoter Score)--when they’re designed and executed well. When I was at Verizon,  The Ultimate Question was required reading for every manager on my team. And today, most of my clients use NPS in one way or another and […]

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How to Delegate Work – One Secret to Ensure Nothing Falls Through the Cracks

“You’ve got to be kidding me,” I grumbled and shook my head. For what seemed like the 37th time that week, an assignment I’d delegated had not come back on time. I was so tired of chasing down unfinished tasks and stressed […]

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How to Ensure Your Team Gets It

It had been a long night…and morning…and afternoon at the airport. The kind where cancellations and delays compound into a complex verb of frustration that includes four letters. The kind where you start to notice the characters around you and make up their […]

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5 Top Leadership Articles for the Week of September 18, 2017

Each week I read a number of leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. I have added my comment about each article and would like […]

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Frontline Festival: Leaders Share about Overcoming Setbacks, Resiliency, and Lessons Learned (with video)

Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival is about overcoming setbacks, resiliancy, and lessons learned. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Next month’s Frontline Festival is all […]

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Eight Techniques to Help Your Middle Managers Cultivate Their “Sweet Spot” in Your Organization

On paper, your middle managers are in your organization’s sweet spot. They’re the conduits between your strategic vision and the teams who implement that vision. In reality, however, your middle managers are in a tough place. They’re under increasing pressure–from above to […]

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5 Top Leadership Articles for the Week of September 11, 2017

Each week I read a number of leadership articles from various online resources and share them across social media. Here are the five leadership articles readers found most valuable last week. I have added my comment about each article and would like […]

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7 Ways to Lead Friends and Former Peers

Betrayed Joe stomped into the meeting room, slammed the door shut, and yelled at me, “How could you let this happen?” He had just been fired by the company president. I snapped back, “Me?? I’m not the one who didn’t show up […]

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