Create Customer Confidence By Delivering Consistent and Predictable Experiences (with Video) (Shep Hyken) thumbnail
In order for companies to be successful, their customers must feel a sense of confidence in them. No matter what you do or what you sell, you must create confidence. I’ve been preaching for years that the way to create confidence is to deliver a consistent and predictable experience. And, that is still the most powerful way to get a customer to trust you.  »  Read More
Walking the Talk of Leadership: It Has to be More than Skin Deep (Barbara Mannino) thumbnail
Being kind to others may not be spelled out in a leader’s job description, but it turns out it may be a helpful affirmation on every leader’s list. It seems so simple but in today’s high-pressure, competitive global economy, the message sometimes gets drowned out by discussion of the business case and/or lost in the context of the larger need of the organization to innovate, win and standout in the marketplace  »  Read More
The Importance of Relationship-Building in Today’s Leadership (Tanveer Naseer) thumbnail
Leadership today has certainly become a complex endeavour. With an increasingly interconnected global market, along with growing demands on a leader’s time, attention, and resources, it can be challenging at times for leaders to ascertain where they need to be putting more of their focus and effort  »  Read More
Connection: We Feel Good When We Feel Connected (Shelley Row) thumbnail
Is there someone you work with who could use a little motivation? Could you use a little motivation? You can’t motivate someone else if you can’t motivate yourself and, frankly, we could all use a little motivation sometime. Too often we think of motivation as money or a promotion but intrinsic motivation comes from inside and is powerful. One of the motivation levers in the brain is connection. We feel good – and more motivated – when we feel connected  »  Read More
6 Ways To Transform a Divisive Culture into a Winning Well Culture: (Chery Gegelman) thumbnail
My husband and I just returned to the U.S. after living in a giant sandbox on the other side of the world for four years. In the country we lived in, people are valued and LEGALLY treated differently based on their tribe, their race, their nationality, their gender and their religion. Imagine living in a place where the law says that you have more or less value for reasons that are primarily beyond your control. And therefore it is acceptable for you to receive: • Receive lower pay and benefits • Stand in different line or sit in a different place • Be served last • Be treated unfairly in conflict resolution and legal situations.  »  Read More
The Danger of Over-Confidence (Jeremy Kingsley) thumbnail
Jeremy is one of those kindred spirits who just picks up the phone every now and then and says, “how’s it going? and how can I help?” He’s a great role model of confident humility and understands that the real competition is mediocrity–the more we help one another’s businesses to grow, the more collective impact we can have in the world.  »  Read More
How to Be the Best Leader You Can Be (May Busch) thumbnail
These days, being a leader is about your behavior, not your title. So, every day you and I have a golden opportunity to be the leader we want to be – that best version of ourselves. Being that “best self” leader takes conscious effort, but it’s worth it. You’ll feel great, bring out the best in everyone around you, and make a greater impact in the world.  »  Read More
The Performance Appraisal that Really Matters (Marshall Goldsmith) thumbnail
I’ve made a career out of helping business leaders develop better relationships with their colleagues and team. In the course of that work I’ve seen many managers who struggle to achieve business success; much less build meaningful professional relationships. If that’s you, you’re not alone. The truth is that in companies, nonprofits, and government offices around the world it’s not hard to find stressed out, frustrated, (and often hopeless) managers. But it doesn’t have to be this way. Not for you.  »  Read More
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