Beyond the Drama: How to De-Escalate an Emotional Conversation at Work
What to Say Next to Destress an Emotional Conversation at Work When people are fired up, angry, and defensive, it’s tough to have a productive conversation. One reason it’s so tricky to de-escalate an emotional conversation is that when these emotions kick in,...
How Did Leadership and Culture Improve on the North Pole?
A Retrospective: Santa’s Big Leadership and Culture Change Is there anyone more beloved than Santa Claus? Today, the North Pole is a paragon of human-centered leadership and culture. But it wasn’t always that way. In fact, Santa has a lot to teach us about...
4 Powerful Communication Strategies for an Unpopular Return to Office Decision
How Do I Communicate an Unpopular Return to Office Decision #AskingForaFriend? “Hi Karin, we’ve just received word that after much debate and deliberation, there is a company-wide mandate that EVERYONE must return to office at the beginning of the year. I...
