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Why NPS (Net Promoter Score) is Never Enough

Why NPS (Net Promoter Score) is Never Enough

by Karin Hurt | May 27, 2015 | By Karin Hurt, Communication, Employee Engagement & Energy, Results & Execution | 4 comments

The call center had ventured into this unknown territory organically. Their leadership knew their processes needed rigor, so they called me in to take a look and help them create a scalable model. My basic question, “How do you measure performance?” was...
Are Your Meetings Effective? Measure Your Meeting “Net Promoter Score”

Are Your Meetings Effective? Measure Your Meeting “Net Promoter Score”

by Karin Hurt | Nov 8, 2012 | By Karin Hurt, Results & Execution | 9 comments

Do you run effective meetings? When was the last time someone left one of your meetings and told everyone, “that was a GREAT meeting. You’ve really got to come next time.” Do you have a good sense of what they are saying? Would they come if they had...

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