How Leaders Make the Best Ideas Work
Do you have a plan to make the best ideas work? Joe has a new idea. The idea isn’t perfect, but with a tweak or two, it just might solve that big problem that’s driving everyone nuts. What does Joe do next? If Joe is like half of the people in our research,...
What To Do When “What Were They Thinking?”
When you wonder what they were thinking – dig deeper. Has this happened to you? You walk by your team and see something different. Not, “Oh-that’s-cool” different, but “What were they thinking?” different. What do you do? When I was twelve years old, I...
A Remarkably Easy Way to Get Better Customer Feedback
Do you have a good way to tap into the customer feedback your employees are hearing every day? Are your frontline employees trained and equipt to be true customer advocates? Do they feel like their voice is being heard? If you’ve been following our blog for a...
