These are all real statements I’ve heard in the last few weeks:”Oh we don’t worry about observing our high-performing call center reps. We just focus on the ones who are struggling.””John doesn’t really need a training and...
Want To Retain High-Performing Employees? Tell Them When you have limited time for employee development, it’s tempting to focus on the employees who need it the most– employees who need training or who are struggling to feel included on the team. After...
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