downstream impact Archives

Unintended Consequences: Fix This, Break That?

by Karin Hurt | Jun 12, 2013 | By Karin Hurt, Results & Execution | 2 comments

Results lag in a key area. You energize the team to fix it. Results improve. Fantastic. Now other results are plummeting. Beware of unintended consequences. Improve customer service, reduce efficiency Improve efficiency, damage morale Improve morale, increase costs...