Your Most Important Customer Loyalty Metric: Do Your Customers Come Back? In this week’s Asking for a Friend, I talk with Shep Hyken, author of I’ll Be Back, discusses how to build customer loyalty and getting customers to come back again and again. The...
I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one...
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