Customers or Employees: Which Comes First?
Chicken Nuggets or Egg McMuffins? Customers or employees? Which comes first? Does it matter? I was intrigued by an Wall Street Journal article revealing McDonald’s efforts to fix customer service. Much conversation about customers. Little about employees. I felt...
Best Leadership Books for Frontline Leaders
I’m always being asked for recommendations on the best leadership books for frontline leaders. I share my favorites with you throughout my posts, so this time I thought I’d ask the Let’s Grow Leaders Community. I cast the best leadership book net in...
4 Reasons Execution Breaks Down: and How to Fix It
When execution is broken, so is leadership. Teams that don’t execute are starving. They crave vision and direction. Carrots don’t improve vision. Execution breaks down when there’s.. fuzzy vision lack of buy-in hidden agendas competing priorities confusion chaos...
Force Field Analysis as a Teambuilding Exercise
Force Field Analysis is a well-tested change management technique developed by Kurt Lewin in the 1950s. It’s brilliant in its simplicity. Define a problem (or change) and the desired state. Identify all the forces for and against your efforts. Develop plans to...
Beware of Backstabbers: How to Protect Your Team
Backstabbers promote self-interest at all costs. These wicked tricksters crush you with subtle moves. They move from gentle to ferocious in a single strike, like a Bengal Tiger. They’re a rare breed, but when you meet one, be prepared. They can slow results,...
Earth Day Leadership Challenge: How Will Your Garden Grow?
It’s Earth Day. Perhaps you’ll take out the recycling. Or, maybe you’ll sing a sweet song like these little leaders. Good start. Others are doing more. Ron Finley Guerilla Gardener I’m blown away by the leadership of Ron Finley, Guerilla...
Frontline Festival-April 2013: Feedback and Coaching Edition
This month’s Frontline Festival is all about Feedback and Coaching. I am delighted by the outpouring of submissions. It’s an amazing line-up. Courageous Feedback Lolly Daskal, encourages us to take some risks in giving feedback in her post, We Need a...In Defense of Wow: It's Okay to Be Impressed
Leaders who are afraid to acknowledge success lack confidence in their vision. Being impressed doesn’t incent laziness. Leaders gloss over great, looking for greater. They could have said, wow! “This idea is amazing! But, I’d better not act...
