Customers or Employees: Which Comes First?
Chicken Nuggets or Egg McMuffins? Customers or employees? Which comes first? Does it matter? I was intrigued by an Wall Street Journal article revealing McDonald’s efforts to fix customer service. Much conversation about customers. Little about employees. I felt...
4 Reasons Execution Breaks Down: and How to Fix It
When execution is broken, so is leadership. Teams that don’t execute are starving. They crave vision and direction. Carrots don’t improve vision. Execution breaks down when there’s.. fuzzy vision lack of buy-in hidden agendas competing priorities confusion chaos...
Collaborative Competition: The Extraordinary Power of Trash Talk
Collaborative competition inspires. Seeing “them” inspires “us.” Competition makes work fun. Unless, it doesn’t. Stay on the right side of trash talk. Create collaborative competition to inspire your team. A New York State of Mind I ran a 2000 person sales team so...
Powerful Presentations: Teaching Your Team To Talk Strategy
Practice is the Secret to More Impactful Presentations A “stand and deliver” presentation on your results is always nerve-wracking. But you know what’s even more painful? Watching a direct report flounder as they struggle to give a powerful...
