How to Improve Your Results: The Score Isn’t the Game
Your Customer Doesn’t Care About Your Internal Scorecard: A Practical Way to Improve Results Your customer doesn’t care about your internal scorecard. If you want to improve your results stop talking about the score. One Thing That Won’t Work to...The Powerful Side Effect of High Standards
My friend, Regina, says that she considers a kid’s book report a win if only one person ends up crying. I remember the wailing and gnashing of teeth I put my parents through in the early years. And last night was one of those nights at the Hurt household. it...What To Do When Results are in the Toilet
I’d much rather take over a team with results in the toilet than one executing on all cylinders. Sure they’ll be some long days and sleepless nights, but there’s nothing better than the electric feeling your team experiences when they accomplished...Why Human Resources Gets a Bad Name
I’ve been noticing a pattern with some of my clients when I utter the word “human resources”–the proverbial eye roll. “What does HR say?” Queue the eye roll. “I think an important next step would be to bring human resources on...
