A Remarkably Easy Way to Get Better Customer Feedback
Do you have a good way to tap into the customer feedback your employees are hearing every day? Are your frontline employees trained and equipt to be true customer advocates? Do they feel like their voice is being heard? If you’ve been following our blog for a...
How to Build a Great Culture in a High Turnover World
How to Sustain a Great Culture Even When Turnover is High What’s the true cost of high turnover? How do you stop the exodus of great talent? What if you can’t? Just a few of the questions that keep coming up with almost every senior leader I speak with....
How to Unlock the Hidden Power of Culture
Does the Power of Culture Propel or Punish Your Team? I fell backward off the side of a boat and descended into the Pacific Ocean where I was about to get an incredible (and frightening) experience about the power of culture. I’m a relatively new scuba diver and was...
The Surprising Way to Focus Your Team on Fundamentals
Why focus on the fundamentals? When I was defending my master’s thesis over 25 years ago, one particularly snotty professor (who had never actually worked in an organization outside of academia) leaned back in his chair and smirked, “It strikes me that...
