5 Benefits to Working With People Who Drive You Crazy
Grow Your Leadership Competencies by Working With People Who Drive You Crazy Do you know who I’m talking about? Perhaps it’s the guy who’s obsessed with font size, color schemes and alignment. Or the incessant questioner. Or the gal whose desk looks...
Why NPS (Net Promoter Score) is Never Enough
The call center had ventured into this unknown territory organically. Their leadership knew their processes needed rigor, so they called me in to take a look and help them create a scalable model. My basic question, “How do you measure performance?” was...
5 Ways to Help a Decision Maker Decide
My client, Laura, had invited me in to observe the spectacle. I watched as she carefully articulated her research findings and presented her “no brainer” suggestions to Mark. Each time Laura’s ideas were met with a similar response, “Thanks so much,” followed by a...
How to Overcome Stage Fright
To overcome stage fright, remember why you’re holding the mic A moment of stagefright wisdom gained during a difficult time. I was deeply worried that my Dad was right, there would be no way I could hold it together to sing at my Mom’s funeral. I...
