How Do I Get the Feedback I Crave?
Do you crave genuine feedback from your boss about where you stand and what’s getting in the way? How about your peers? If you knew a peer really had your best interest at heart, would you want to hear her feedback, even if it stung? You’re not alone. Most...
7 Icebreaker Questions to Melt Frustration and Build Trust
Done well, an icebreaker can be valuable & strategic. If the word “icebreaker” conjures up images of toothpicks and marshmallows and other fluffy activities that feel like a waste of time, you’re not alone. We’re not huge fans of...
6 Smart Steps to Help Your Team Navigate Change
Change is Inevitable, Strategic Change is a Choice It’s a hard truth that confounds many leaders: continued success requires continued change. But change isn’t easy. For most people (and therefore most of your team) it’s more comfortable to do what you did yesterday...
Transforming the Customer Experience and Great Customer Service: A Frontline Festival
Welcome to the Let’s Grow Leaders Frontline Festival on customer service. We asked thought leaders from around the world to share their very best post on these topics. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! ...
