Sincerity Experts Share Advice: March Frontline Festival #meanit
This month’s Frontline Festival is an extension of Mean It Madness on Let’s Grow Leaders. You don’t need to be a blogger to share your story. Click here to share how saying what you mean has made all the difference. Thank you Joy and Tom Guthrie of...
Leave Your Burdens At The Door
No one “forgets” their cancer diagnosis, their sick mother, their midterm exams, their custody battle, their abusive relationship. And yet, one of the most frequently uttered phrases in call centers is to instruct reps to “leave their home burdens at...
5 Ways To Give Without Getting Taken
You want to be a team player, but the more you give, the more folks take– without offering much in return. It’s not that you’re keeping score, but you’ve noticed a pattern, and you know something’s wrong. You look around and realize that...
When Passive Aggressive Meets The Truth #meanit
He was the poster-child for passive aggressive (at least that’s my side of the story). In an effort to keep the peace, I’d tried to shake it off. I’d kept my mouth shut, and encouraged my team to take the “high road.”.But the high road...
