Episode 252: In this episode, David introduces you to 12 effective phrases to help you improve your communication skills and effectively navigate workplace conflict. He organizes these phrases into four critical areas: connection, clarity, curiosity, and commitment. You’ll learn to express care and investment through phrases like, “I care about you, this team, this project.” He encourages you to seek understanding with questions such as, “What would a successful outcome do for you?” and “I’m curious how this looks from your perspective.” To keep the dialogue productive, he suggests planning follow-ups with, “Let’s schedule time to talk about this again and see how our solution is working.” These phrases are tools for deescalating tension, fostering trust, and improving decision-making. They’re also featured in David’s new book, “Powerful Phrases for Dealing with Workplace Conflict,” which offers over 300 phrases to address various workplace challenges.
Improve Your Communication Skills With These Powerful Phrases
[00:00] David is ready to dive into his new book that offers over 300 phrases to handle workplace conflict. Today you’re getting just the top 12 to navigate those tricky office waters and boost your communication skills!
Boost Collaboration and Clarity
[00:59] Looking for words that work wonders in stressful work situations? David highlights how these 12 go-to phrases can destress your day, boost collaboration, and calm those challenging client interactions. And for the full arsenal, his book has over 300 phrases waiting for you!
[01:54] Exciting offer alert! If you grab 50 copies of David’s book before the year’s end, you get an exclusive one-hour session with the authors. Perfect for any team that navigates human interactions, which let’s face it, is all of us.
[03:26] Ever wonder why some phrases just stick? David explains that the best ones fit into four key conflict areas: connection, clarity, curiosity, and commitment. Starting with connection, phrases like “I care about you” set a positive, cooperative tone right off the bat, enhancing your communication skills.
Enhance Empathy and Connection
[04:45] Dive deeper into connection with simple yet powerful phrases. “Tell me more” and “It sounds like you’re feeling…” not only show empathy but also open doors to clearer communication, essential for effective communication skills.
[05:56] Shifting gears to clarity, David introduces phrases that cut through the confusion and align expectations. Phrases like “What would a successful outcome do for you?” This helps uncover real goals behind stated needs, sharpening your communication skills.
[07:43] More clarity comes from finding common ground with phrases like “Let’s start with what we agree on.” This can simplify and focus the conversation on shared goals.
[08:41] Curiosity can transform conflicts into opportunities for growth. Phrases like “I’m curious how this looks from your perspective” invite alternative viewpoints and defuse tension, enhancing your communication toolkit.
[11:33] Ready to empower others? Ask “What do you suggest we do next?” or “What can I do to support you right now?” to foster ownership and collaborative problem-solving.
[12:35] Finally, commitment is sealed with proactive steps like “What’s one action we can both agree to as a next step?” In addition, scheduling follow-ups to ensure solutions are not only discussed but also enacted and reassessed. These phrases with solidify your communication skills in the process.
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