One Secret to Sharing Best Practices That Will Actually Be Used
Karin, I want to share best practices with my team, but they’re often resistant to trying something new. I get a lot of “that WON’T work for us” pushback. How can I encourage my team to be more open? #AskingforaFriend.
Why Sharing Best Practices Can Be Frustrating
When your top-performing team seems to have discovered the secret to transforming their productivity, customer relationships, or sales, it is tempting to immediately make everyone in the organization do exactly the same thing. It’s natural to want to quickly roll out the new behavior to everyone.
And yet, this approach to sharing best practices can be remarkably frustrating, because it might not work for their team, in that market, or with their customers.
The pushback COULD be resistance to change. And it could be a genuine concern.
If you want your team to adopt more best practices, I recommend you involve them in understanding “why” the new solution works first. The “why” behind the best practice is the principle you want to emulate, not necessarily the exact process. And then, encourage them to generate their own I.D.E.A.s that might work better for them.
In chapter 10 of Courageous Cultures, we share more detail on how to Practice the Principle as you’re looking to scale best practices.
We would love to hear from you? How do you scale what’s working on your team?