Have you heard this from your managers (or said it yourself)? “My people aren’t coachable. They’re defensive. It’s like they have a wall up. They ignore feedback and just won’t listen.” Sometimes people can’t grow because they’re not in the right position or they are actually incapable.
Leaders take responsibility for the legitimate reasons people might ignore feedback. In today’s episode, you get seven reasons people ignore your feedback (and solutions to match).
Why People Ignore Feedback
1:04 – Team members explain each of seven reasons why they struggle to hear or do something with the feedback they receive.
1:30 – Avoid the feedback flood
2:15 – Two types of hypocrisy that can prevent people from hearing your feedback. The first is not modeling receptivity yourself.
3:06 – The power of “reflect to connect” and listening.
3:20 – The second type of hypocrisy to avoid.
4:36 – The problem with vague feedback.
5:18 – Sometimes people will disagree with you. That’s okay. How to take responsibility and help your team through these moments.
6:05 – When you’re wrong (it happens) — what to do to ensure people can still hear you, even when you make a mistake or don’t have all the information.
8:21 – When people don’t understand what you’re trying to tell them. This happens most often when a leader is uncomfortable or self-protective and won’t say what needs to be said.
11:05 – A follow-up question from a previous episode: How do I get my team to trust one another?
14:06 – Send in your leadership or management question. I’d love to answer it in a future episode: leadershipwithoutlosingyoursoul.com
You might be interested in:
- How to Give Difficult Feedback to Your Boss (Even When You’re Scared).
- The Blight of Soul-Crushing Useless Negative Feedback.