Are you searching for ways to bring more innovation and creativity to your team? In this month’s Frontline Festival, thought leaders from around the world share their insights on how to foster innovation at work.
Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors!
Next month’s Frontline Festival is all about employee engagement. New contributors always welcome. Submit your relevant blog posts here!
Innovation and Creativity in Customer Service
Chip Bell of Chip Bell Group (in the Inc. article, How to ‘Kaleidoscope’ Your Customers reminds us that today’s customers do not talk (remark) or tweet about good service; only experiences they find unique, special, and ingenious. Research shows value-added (taking what customers expect and adding more) will not provide a solid ROI. But, value-unique (delivering an unexpected, compelling surprise) creates animated advocates and fuels bottom line impact. Follow Chip.
As technology advances, you must innovate certain aspects of your business, too. Because so much communication takes place online, in-person customer service is limited. Kaylee Riley of Patriot Software, LLC inspires us to come up with creative ways to provide excellent (and personal) customer service when we communicate with customers online. Follow Kaylee.
Innovation & Critical Thinking
Susan Mazza of Random Acts of Leadership shares why positive thinking isn’t enough. In fact, sometimes we need a more realistic view of reality to create positive movement and action. Sometimes what may occur as “negative” is actually a very good thing for business. Follow Susan.
According to Ken Downer of Rapid Start Leadership to lead well you have to be able to think creatively and independently. The good news is that thinking is a skill; these 25 ideas will help you sharpen those thinking skills and improve your chances to succeed as a leader. Follow Ken
Tanveer Naseer of Tanveer Naseer Leadership helps us learn about the neurological mechanisms that can impede your employees’ creativity and ability to collaborate. He gives us three strategies leaders can employ to overcome these impediments. Follow Tanveer.
Sean Glaze of Great Results Teambuilding posits that as complicated as sometimes we try to make it sound, innovation is most often either a MODIFICATION of an existing idea or the MARRIAGE of two existing ideas in a new or unexpected way… consider this very simple equation: NI = OI + YI. Follow Sean.
Innovation Through Collaboration
“Innovation has nothing to do with how many R & D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R & D. It’s not about money. It’s about the people you have, how you’re led, and how much you get it.”
– Steve Jobs
There is no innovation and creativity without failure. Period. Brene Brown
Read more at: https://www.brainyquote.com/topics/innovation
Jon Mertz of Thin Difference offers that we’re at the tipping point of a new era of leadership. leaving stale leaders behind. The big change required is better collaboration and productive problem-solving. To get smart citizens, we need smart leaders. Follow Jon.
Julie Winkle Giulioni of DesignArounds tells us that a key prerequisite for creativity and innovation is curiosity. This post explores what it is and how to leverage it for improved results. Follow Julie
“There is no innovation and creativity without failure. Period.”
According to David Grossman of The Grossman Group research published by the Harvard Business Review on fostering innovation within companies underscores the value of encouraging employees to be decision-makers. Read on to find out what the most successful innovation leaders do to foster innovation in their teams. Follow David.
John Hunter of Curious Cat Management Improvement advises we make sure people have time, encouragement and freedom to pursue their passion. Far too often managers spend their time dealing with problems: problems with employees, and dealing with internal politics. Shift priorities so we instead prioritize creating space for people to flourish with other things being done if there is time. Follow John.
Jesse Stoner of Seapoint Center for Collaborative Leadership shares: Your questions are more important than your answers. In your role as a leader, before jumping to a conclusion, ask questions that increase possibilities and creativity like “What don’t we know yet?” Follow Jesse.
Are you a leadership blogger? We would love to have you join us in the next Frontline Festival. New contributors are always welcome.