If your training program isn’t working, look deeper. Of course, it’s important to train your people and to build the confidence and competence they need for success. But a training program is never enough to ensure your team’s success. Be sure you’re looking at other systemic issues impacting your success.
If Your Training Program Isn’t Working, Dig Deeper
It was late. Joanne, the HR Director, Pete vacuuming the floors, were the only ones left with us in the building. The only sounds were the swishing of the sprinklers hitting against the high glass windows. Joanne looked up at me from behind her desk with that exhausted, weary grin that comes from realizing that the work ahead is more complicated than you thought.
“There’s a reason you told me that story last week about that CEO you’re working with, isn’t there?”
I nodded.
JoAnne continued, “Just like the guy in that story, this is bigger than a training issue isn’t it?”
“Yes,” I smiled, a little embarrassed to be called out for my seed planting. “I had a feeling it would be, but there was no way to know until we talked with the team. Thank you for staying so late with me tonight to dig deeper. Now we can clear the decks of a few things and ensure the support structure is in place so the training will work.”
Most of the time, when a “We need training, right now!” call comes in, it’s not about the training. Sure, training can help, but not in a vacuum. Often, there are bigger issues at play.
6 Reasons Your Training Program Isn’t Working
If your training need feels urgent, your training program isn’t working, or, if your team is reluctant to attend, dig deeper. Here are six issues that so often get in the way, that with a little upfront work, can change the trajectory of results.
- Poor Leadership Behaviors at the Top
Yes, in Winning Well we teach and encourage the skills and behaviors to create a cultural oasis. In fact I receive calls every week from managers reading Winning Well who are doing just that. AND, if you’re the guy hiring us to train Winning Well, please know we’re going to be very interested in your willingness to read the book and model the behaviors you’re hiring us to reinforce. - Unclear Expectations
If people are unsure of what to do or why they are doing it, training to do “it” better just won’t work. - Lack of Support Systems
For example: If you want people giving great behavior-based feedback, please be sure your performance systems focus on behaviors. So many more…let’s talk. - Dipping
We sat in front of an HR exec the other day who was crystal clear, “All the field wants is a one-day training they can attend. No pre-work. No follow-up. No-reinforcement. No action plans.” That’s dipping not training and won’t create sustainable change. Save your money. - The Fix Me Factor
As I was about to train a team the other night, one of the team members pulled me aside. “Everyone is making fun of us because you’re here. Why do we need the ‘expert?’ Everyone’s assuming that we’re broken and they are not.” Never make training feel like a punishment. They hadn’t… and yet the rumors prevailed. I addressed this up front and diffused — but now we need to keep listening. - SASRNT syndrome (So and So Really Needs This)
It’s not me, it’s them. If you are in love with a training concept and want everyone you know to go through it, please pause first and consider how you can best leverage this concept in your own leadership.
If you’re looking to start a leadership development program, or to improve the one you have, I encourage you to pause first and consider the context.
See also: 5 Powerful Ways to Ensure Your Training Sticks
If you want a sounding board, please call me at 443-750-1249 for a free Winning Well consultation.
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