Tag: top performers

7 Things Your High-Performing Employees Long To Hear You Say thumbnail

These are all real statements I’ve heard in the last few weeks: “Oh we don’t worry about observing our high-performing call center reps. We just focus on the ones who are struggling.” “John doesn’t really need a training and development plan like everyone else, he’s got his job nailed.” “Well, he’s a bit a rough around the edges, but we don’t say