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5 Behaviors That Keep You From Getting Promoted thumbnail
I run into them in every company I work with. Solid managers with real contributions. They work hard, they’re incredibly loyal, and they’ve been on the succession planning list forever. Much of the time they even have an MBA…AND they’re stuck. The promotions come and go. They’ve heard the pep talk so many times they can recite it in their sleep. Of course, there’s no easy way to know what’s holding any individual back. But I’ve done enough diagnosing, supporting, and helping to transform careers over the years that I’ve seen some consistent patterns. Don’t get stuck in these common traps.  »  Read More
 
Filed Under:   Results & Executionwinning well
Frontline Festival: Leaders Share Ideas about How to Take a Break thumbnail
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival gives tips about taking a break from work. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors  »  Read More
 
Filed Under:   Frontline Festival
Losing Well: 7 Questions to Ask When You Don’t Get the Win thumbnail
In a recent Winning Well interview, Bob Morris asked “You talk about Winning Well, but what does it mean to lose well? David and I both laughed the kind of half-hearted chuckle that comes only after enough distance from the pain. And as timing would have it, I’ve recently been helping both of my children process through disappointing losses on the college political front and the baseball field. The truth is, you can’t win well, without losing well– repeatedly. If you’re not losing some of the time, you’re not Getting good at resilience and recovery is all part of the Winning Well game. As we answered his questions, we began sharing stories of times we’d lost, and had to rally our teams in the midst of severe disappointmen  »  Read More
 
Filed Under:   winning well
5 Reasons You’re Avoiding Your “I Don’t Wanna” List (and what to do about it) thumbnail
David Dye and I do truly live to lead by example. So I wasn’t shocked the other day when my Winning Well co-author leveraged a practice straight out of chapter 20, thanking me for something I’d done to promote our Winning Well mission. And then, harkening back to chapter 7 (accountability), I laughed and said, “If I were really a good co-author I would have done ________ (it really doesn’t matter what this is, as I will here pull a Scarlett Ohara, and be sure to worry about that tomorrow). David didn’t miss a beat, and said, “Oh I get it. It’s on your “I don’t wanna list.” Deep pause. It was. The next vital question was, ‘Why? Why was it there? What was the resistance? Why did I agree to do something I was avoiding?  »  Read More
 
Filed Under:   winning well

What To Do When The Customer is Wrong

What To Do When The Customer is Wrong thumbnail
The only problem with the concept, “the customer is always right,” is that sometimes they are wrong. If you’ve been in any kind of customer-facing position, I know you’re with me. Sure there many, many circumstances where the only choice is to bite your tongue and conceed, for the good of the customer experience.  »  Read More
 
Filed Under:   customer service

When to Break the Rules

When to Break the Rules thumbnail
I’m sitting next to Rick, a retired railroad engineer, on a delayed Southwest flight from Tampa to Baltimore. It’s been a LONG week of serial cancelled flights, and other travel frustrations. I’m wearing the same suit I wore in Detroit on Tuesday because I never did make it home between gigs as planned. John doesn’t seem to notice the wrinkles, as we begin swapping travel nightmare stories.  »  Read More
 
Filed Under:   winning well
Frontline Festival: Leaders share about favorite apps, technology, and productivity hacks thumbnail
Welcome back to the Let’s Grow Leaders Frontline Festival. This month’s festival gives tips about favorite tools and technology.   »  Read More
 
Filed Under:   Frontline Festival
One Common Interviewing Mistake That Will Cost You the Job thumbnail
My phone rang. Colin was exasperated. “Karin, I thought I NAILED the interview. The owner seemed pleased with all my answers, and I had great stories for all his behavior-based interview questions. But I just got an email from him saying that although I was qualified, he was worried about my passion for training!!! You KNOW how passionate I am about training– it’s my life! I was energetic throughout the whole process. Where could this have gone wrong?” I had an inkling, but probed further. Sure enough, Colin had made one of the most frequent and well-intention mistakes that so often tank a solid interview. He appeared desperate. When asked if the training job was not available if he would take a call center manager job for a few years. Wanting to appear flexible and interested in learning the business he said, “Sure.”  »  Read More
 
Filed Under:   Career & Learning
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