Energy & Engagement Archives

Shake It Off: When To Let It Go

by Karin Hurt | Aug 5, 2013 | Authenticity & Transparency, By Karin Hurt, Employee Engagement & Energy | 10 comments

“Shake off all fears of servile prejudices, under which weak minds are servilely crouched. Fix reason firmly in her seat, and call on her tribunal for every fact, every opinion.” ~ Thomas Jefferson Bad stuff happens. Life is unfair. Stupidity drains our energy....

5 Ways To Unblock Leadership Energy

by Karin Hurt | Jun 27, 2013 | By Karin Hurt, Employee Engagement & Energy, Results & Execution | 7 comments

I felt my energy drain as I drove toward the call center. The center’s results were stagnant– it was time to dig deeper. I was there to help, but also to deliver some tough messages. Necessary, not fun. “Joe,” one of the managers, ran...

10 Ways To Zap Energy And Squash Enthusiasm

by Karin Hurt | Jun 25, 2013 | By Karin Hurt, Employee Engagement & Energy | 10 comments

Bad leaders suck life-force from their teams. They don’t mean to. And yet, contagious yawns permeate the workplace. Low energy abounds. Why? I’ve been asking this question everywhere this week (my organization, LinkedIn, Facebook, and Twitter)....

Want Great Customer Service? Call A Vampire

by Karin Hurt | Oct 31, 2012 | By Karin Hurt, Employee Engagement & Energy, Results & Execution | 2 comments

If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call...

Happy Talk: Energizing Results Through Positive Words

by Karin Hurt | Jul 30, 2012 | By Karin Hurt, Communication | 1 comment

At times, leaders must be tough. Very tough. We must set high expectations, we must hold people accountable, we must ensure everyone is always striving for more. That works. And there is also the need for “happy talk,” timed well. One thing that I found as...