10 Questions Your Team Is Afraid to Ask
Your team has questions they’re afraid to ask. They’ve got limited information, but they figure if you wanted to tell them you would. They worry that raising the issue will look like insubordination, or somehow make them look less in your eyes. Maybe you...When MBWA Becomes Oh Crap Here They Come
Nothing could be easier than getting out amongst the troops, wandering around and listening, right? MBWA,or management by wandering around, is one of the truly great management techniques. So why do so many executives royally screw it up, leaving a path of fear and...
Why Some People Go the Extra Mile
Why do some people really give a damn, while others do just what they can to get by? Going the extra mile – doing more than is necessary – creates memorable magic. If it feels so good, why is it hard to come by? At work, we call this discretionary effort,...
