effective call centers Archives - Let's Grow Leaders

The Turnaround Factor: Digging Deeper

by Karin Hurt | Feb 16, 2015 | By Karin Hurt, Communication | 9 comments

One of the most important leadership lessons of my life happened five minutes after I stepped off that stage. I’d been giving out recognition awards on my massive “road trip,” a 27 states in 45 days kind of tour of motivational kick off meetings in...

Small Gestures of Trust Build Great Results

by Karin Hurt | Oct 10, 2012 | Authenticity & Transparency, By Karin Hurt | 1 comment

I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one...

The Turnaround Factor: Digging Deeper

Small Gestures of Trust Build Great Results

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