Leaders Weigh in on Achieving Breakthrough Results – A Frontline Festival
Welcome back to the Let’s Grow Leaders Frontline Festival. Our October Festival is all about Achieving Breakthrough Results. Thanks to Joy and Tom Guthrie of Vizwerx Group for the great pic and to all our contributors! Culture and Teamwork “Talent wins games,...
Focus On The Fundamentals
I walked into the call center training room and the team was all working on the call center equivalent of a basketball “3 pointer”. Even the rookies. Figurative basket balls were bouncing off the rim and the walls and one another. Every now and then one...