How to Know What Scares Your Team Right Now
Do you know what scares your team the most right now? Your job is to reduce ambiguity and build courage and hope. So you’re doing the best you can to ensure everyone feels safe. But it’s not easy. Because if you’re like most leaders, you’re at...
A Remarkably Easy Way to Get Better Customer Feedback
Do you have a good way to tap into the customer feedback your employees are hearing every day? Are your frontline employees trained and equipt to be true customer advocates? Do they feel like their voice is being heard? If you’ve been following our blog for a...
How to Build a Great Culture in a High Turnover World
How to Sustain a Great Culture Even When Turnover is High What’s the true cost of high turnover? How do you stop the exodus of great talent? What if you can’t? Just a few of the questions that keep coming up with almost every senior leader I speak with....
The Surprising Way to Focus Your Team on Fundamentals
Why focus on the fundamentals? When I was defending my master’s thesis over 25 years ago, one particularly snotty professor (who had never actually worked in an organization outside of academia) leaned back in his chair and smirked, “It strikes me that...
