How to Have a More Powerful Development Conversation
For a variety of reasons, many manager/employee relationships stay formal, cordial, and don’t realize their full potential. The conversation stays focused on the work at hand, and hopefully there is some discussion of strengths and development needs, along with...
Small Gestures of Trust Build Great Results
I was attending a breakout session on social media strategy at the International Customer Service Association conference, when the presenter asked, “who allows their reps to have Facebook on their work computers?” This is not the norm in the call center space, but one...A Matter of Trust: Why I Trust You, Why I Don't
Developing real trust takes time. The people we lead come to us with history, memories, and experiences–they recall times of trust inspired and trust betrayed. When we are in a new gig, our teams watch even more closely. “Can I trust you?” “How...
