How To Differentiate Your Strategy Through Competence and Talent
Why would a customer choose you over a competitor? Many companies have trouble articulating that answer, says Steve Van Remortel, author of the new book Stop Selling Vanilla Ice Cream: The Scoop on Differentiating Your Company Through Strategy and Talent. After...
Want Great Customer Service? Call A Vampire
If you need to contact a customer service call center, today would be a good day. You will likely get great customer service. Employees will be happy, spirits will be high. Oh, and the pictures will be fantastic. From my experience and in talking to leaders in call...
Prepare Well:Eye of the Leadership Hurricane
As for so many on the East Coast, the last few days have been all about hurricanes, as we prepare for Hurricane Sandy. It’s fascinating to watch the varying approaches from neighbors and friends. I wonder, are we all working to prepare for the same storm? One...
