Customers or Employees: Which Comes First?
Chicken Nuggets or Egg McMuffins? Customers or employees? Which comes first? Does it matter? I was intrigued by an Wall Street Journal article revealing McDonald’s efforts to fix customer service. Much conversation about customers. Little about employees. I felt...
Best Leadership Books for Frontline Leaders
I’m always being asked for recommendations on the best leadership books for frontline leaders. I share my favorites with you throughout my posts, so this time I thought I’d ask the Let’s Grow Leaders Community. I cast the best leadership book net in...
4 Reasons Execution Breaks Down: and How to Fix It
When execution is broken, so is leadership. Teams that don’t execute are starving. They crave vision and direction. Carrots don’t improve vision. Execution breaks down when there’s.. fuzzy vision lack of buy-in hidden agendas competing priorities confusion chaos...
