If you are just tuning in this week, we are in the midst of a series on Building Results That Last Beyond Your Tenure. An important component to achieve your vision and accomplish your goals, is identifying the right behaviors at every level. Just as with creating the vision, you have choices. You can identify the key behaviors and build performance management systems and rewards to reinforce them. That may work
Joe (not his real name) began the team meeting by covering the team’s scorecard and Key Performance Indicators (KPIs).
“Great work on your sales KPIs, we’re in the top-tier across the board. We are so close to beating Sharon’s district. If everyone just sold one more today, I think we can do it! Also, we seem to be struggling in the customer service KPIs. We