Your strategy is only as strong as the ability to execute at the frontline. You can have all the great plans, six sigma workouts, and brilliant competitive positioning in the universe, but if the human beings doing the real work lack the competence, confidence, and creativity to pull it off, you’re back to muddling through. The team leader role is a tough gig. Team leaders are uniquely squashed between
When you’re running full speed ahead with a great idea, be sure to look back over your shoulder to see who’s with you.
A Great Idea
My staff team had a great idea. They were buzzing with excitement. We needed some fun recognition to inspire call center reps to provide great customer service. “Let’s give the reps a lanyard like in Disney world. You know the kind where you collect
I felt my energy drain as I drove toward the call center. The center’s results were stagnant– it was time to dig deeper. I was there to help, but also to deliver some tough messages. Necessary, not fun. “Joe,” one of the managers, ran enthusiastically across the parking lot. Joe’s energy ignited mine. The day was looking up. As we walked toward the center together, Joe high-fived and
When execution is broken, so is leadership. Teams that don’t execute are starving. They crave vision and direction. Carrots don’t improve vision. Execution breaks down when there’s.. fuzzy vision lack of buy-in hidden agendas competing priorities confusion chaos apathy broken teamwork ? Don’t blame, punish, or make excuses. Lead better.